The Grievance Redressal Cell provides a safe, transparent and responsive platform for students and staff to express concerns or complaints. The Cell ensures that grievances related to academics, administration, infrastructure or interpersonal issues are addressed promptly, fairly and confidentially. It strives to maintain a harmonious learning environment by resolving issues with sensitivity and integrity.

Objectives of the Grievance Redressal Cell

• To provide a safe, transparent and accessible platform for students and staff to voice grievances.
• To ensure fair, impartial and timely redressal of grievances related to academics, administration, infrastructure, or interpersonal issues.
• To maintain confidentiality and sensitivity while handling complaints.
• To uphold principles of natural justice, equity and integrity in grievance resolution.
• To promote a harmonious, inclusive and supportive learning environment within the institution.
• To create awareness about the grievance redressal mechanism and procedures among stakeholders.

Lodging Complaint Procedure

• The students may feel free to put up a grievance in Grievance Redressal Cell form which is available in the website or drop in suggestion box.  
• The Grievance Cell will act upon those cases which have been forwarded along with the necessary documents.  
• The Grievance Cell will assure that the grievance has been properly solved in a stipulated time limit provided by the cell. 

Key Activities of the Grievance Redressal Cell

• Receipt and Registration of Grievances:
  Accepting grievances through designated channels such as grievance boxes, email or online submission systems.

• Scrutiny and Assessment:
  Reviewing complaints to determine their nature, urgency and appropriate course of action.

• Redressal Meetings and Hearings:
  Conducting meetings with concerned parties to ensure fair hearing and resolution.

• Confidential Handling of Cases:
  Ensuring privacy and confidentiality throughout the grievance redressal process.

• Timely Resolution and Follow-up:
  Addressing grievances within a stipulated timeframe and monitoring corrective actions.

• Awareness Programmes:
  Orienting students and staff about grievance procedures, rights and responsibilities.

• Documentation and Reporting:
  Maintaining records of grievances received, actions taken and outcomes for institutional review.

• Coordination with Management and Committees:
  Liaising with relevant authorities to resolve complex or serious issues effectively.

Committee Members: